Support policy

Return, Refund and Replacement Policy

• When Can I Return or Replace an Item?

  1. The item is defective or damaged.
  2. The item is not as described.
• Conditions for Eligibility

  1. To qualify for a return or replacement:
  2. The request must be submitted within 2 days of receiving the item.
  3. The product must be unused, in its original packaging, and accompanied by the invoice or proof of purchase.

  
  

• How the Process Works

  Submit a Request
  Contact us within 2 days of delivery to initiate your return or replacement request.

  Request Review
  Our support team will review your request and respond within 24 hours.

  Pickup & Inspection
  If approved, we will arrange a pickup within 3 working days and inspect the item.

  Refund or Replacement 
  If eligible, a refund will be processed within 5–7 working days via your original payment method.
  Alternatively, a replacement will be sent as agreed

  Need Help?
  If you have any questions, our support team is available anytime through the Help page on our website. 

  Important Note
  Each seller on our platform may apply their own return, refund, and warranty policies. As a result, the handling process and timelines may vary by product and may differ from the general guidelines above.