Ayn Al-Fahad: - Samsung Device Warranty Policy:
Devices may be replaced within the first 7 days in case of a manufacturing defect that cannot be resolved via software. Replacement takes 24 business days from the activation date.
Devices are covered by a one-year warranty from the activation date, including maintenance (software & hardware).
The warranty does not cover misuse, such as scratches, breakage, liquid exposure, or damage caused by improper handling or storage. It will also be void if the device has been opened or repaired by unauthorized parties.
Customers must present the purchase receipt issued by Ayn Al-Fahad when requesting service.
- Doogee Tablet Device Warranty Policy:
Devices may be replaced within 30 days in case of a manufacturing defect, provided there is no misuse. The charger, charging cable, and original box must be presented for replacement.
Devices are covered by a one-year warranty for maintenance (software & hardware), provided there is no evidence of misuse.
Misuse, such as dropping, breakage, bending, or liquid exposure, voids the warranty.
Customers must present the purchase receipt issued by Ayn Al-Fahad when requesting service.
- Xiaomi, Honor Device Warranty Policy:
Devices may be replaced within the first 7 days in case of a manufacturing defect that cannot be resolved via software. Replacement takes 24 business days from the activation date.
Devices are covered by a one-year warranty from the activation date, including maintenance (software & hardware).
Misuse, such as scratches, breakage, bending, liquid exposure, or burns, voids the warranty.
Customers must present the purchase receipt issued by Ayn Al-Fahad when requesting service.
- Realme, Infinix, Oppo, Tecno Device Warranty Policy:
Devices may be replaced within the first 14 days in case of a manufacturing defect that cannot be resolved via software.
Devices are covered by a one-year warranty from the activation date, including maintenance (software & hardware).
Misuse, such as scratches, breakage, bending, or liquid exposure, voids the warranty.
Customers must present the purchase receipt issued by Ayn Al-Fahad when requesting service.
- Apple Device Warranty Policy:
iPhone and iPad devices are covered by a one-year warranty from the activation date, including maintenance (software & hardware). Replacement is only applicable in case of a manufacturing defect.
Apple accessories, such as watches, headphones, and smart pens, are covered by a one-year warranty from the purchase date.
Misuse, such as scratches, breakage, or bending, voids the warranty.
Customers must present the purchase receipt issued by Ayn Al-Fahad when requesting service.
Warranty Summary:
- Samsung Devices: 1-year warranty
- Doogee Tablets: 1-year warranty
- Xiaomi & Honor Devices: 1-year warranty
- Realme / Infinix / Oppo / Tecno Devices: 1-year warranty
- Apple Devices: 1-year warranty
- Other Electronic Devices: 2-year warranty
- Samsung Electronic Accessories: 6-month warranty
